iPhone screens have been designed, tested, and manufactured to meet Apple standards for quality and performance. This includes intuitive and responsive Multi-Touch functionality, high brightness, high color accuracy, white balance and the performance required for features like True Tone, Night Shift and touch contact.
Importance of Service by Qualified Technicians Using Genuine Apple Displays
If you need to replace your iPhone screen, it’s important that the repair be performed by a trained technician who uses genuine Apple screen parts.
For most customers, going to a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These vendors include Apple and Apple Authorized Service Providers, as well as Independent Repair Centers, who have access to Genuine Apple Parts*. Repairs performed by untrained persons using non-genuine parts may affect the safety of the device or the operation of the display. Apple screens are designed to fit the device precisely. Also, if any screws or covers are not properly replaced during a repair, loose parts could damage the battery,
Depending on where you are, you can get your iPhone screen replaced, whether or not it’s under warranty, by visiting an Apple Retail Store or Apple Authorized Service Provider, or by sending your iPhone at an Apple Repair Center. For out-of-warranty repairs, genuine Apple parts are also available from independent repair providers or through the self-service repair program*.
First steps towards repairing your screen .
The iPhone screen is designed with iOS software to optimize performance and quality. A display that is not genuine may cause compatibility or performance issues. For example, a problem may occur after an iOS software update that contains updates for the display.
- If a service provider uses screen parts that are not genuine, one of the following situations could also occur:
- Problems with Multi-Touch
- Loss or decrease in function of the ambient light sensor, which could cause the display backlight to malfunction
- Improper color calibration of the screen, which could cause the display to be too blue or too yellow
Independent repair providers have access to genuine Apple parts, tools, training, repair guides, diagnostics and resources. Repairs performed by independent repair vendors are not covered by Apple’s warranty or AppleCare contracts, but may be covered by the vendor’s repair warranty. The self-service repair program provides access to genuine Apple parts, tools and repair manuals so customers experienced in repairing electronics can perform their out-of-warranty repairs on their own. Self-service repair is currently available in select countries or regions for select iPhone models released from 2021 onwards.self-service repair .
Parts and repair history
On an iPhone 11 or later, except iPhone SE (2nd and 3rd generation), using iOS 15.2 and later, you can go to Settings > General > About to see your iPhone parts and repairs history. You can also find out if the screen has been replaced. If the repair was performed with genuine Apple parts and processes, the message “Genuine Apple Part” will appear next to Display.
- An Unknown Part message will appear if the screen installation is incomplete or if the screen:
- has been replaced with a screen that is not an original part;
- has already been used or installed on another iPhone;
- does not work as expected.
This means that Apple has updated the device information associated with this iPhone for repair purposes, security analysis, and future product improvements.
