Field service planning and management software is becoming increasingly popular among service business leaders. To be honest, it’s not surprising at all, because these apps can really help improve your efficiency and, therefore, your revenue.
With the right field service management software , you can automate a lot of tedious processes and focus on the parts of your job that really matter. With their help, you can provide better service and make your customers happier.
However, when it comes to choosing field service planning software , things are not that simple. There are a staggering number of options available on the market today, so how do you know if you’re sticking with the right one ? Will it have all the tools and options your field service business needs? That’s what we’re going to find out!
Most service dispatch software shares a number of basic features that every business needs today. So, besides job scheduling or invoicing features, you should also look for additional features.
Timesheet management
The first basic function of your new field service dispatch software should be timesheet management . With this tool, you can easily track your team’s working hours , both in regular hours and overtime. Besides, it should also allow you to block your technicians’ time for training, vacations and so on.
The most important benefit of using service dispatch software to manage timesheets is that it allows you to schedule tasks more accurately . It is therefore more difficult to be late or even to miss an appointment.
With Synchroteam, for example, you can check the current schedule with different views, and apply any changes very easily using our special module, ScheduleAssist .
Job balancing
Another great feature is the ability to apply quick changes to your schedule . This is something your field service dispatch software absolutely must have. For example, in Synchroteam, you can filter tasks by skill , in order to find the ideal technician for each of them. You can also let ScheduleAssist take care of it, analyzing the current schedule and finding new slots.
High-quality service dispatch software should also allow you to track technician movements in real time on a map, and apply necessary changes to fixed tasks and routes . And all this, of course, keeping the customer informed at all times.
Reporting Capabilities
Creating intervention reports is a time-consuming task. Once the task is done, no one wants to spend time reporting. But, at the same time, it is also very important to get them done right , as this can have a negative impact on your business.
That’s why having field service dispatch software to help you out is a great idea. An application which, like Synchroteam, should include a report automation tool , relieving you of much of this tedious task.
Here are some examples of automated reports that are much easier to do with the help of field service dispatch software: punching technicians’ hours, exporting timesheets to the payroll system, or creation of invoices once the work is completed.
These are just some of the most important features you should look for in field service dispatch software. Of course, you may need many more , but it all depends on the industry you work in. The bottom line is that these kinds of software tools can be a game- changer for your field service business. And it can also have a very positive impact on your team and your customers.
