You have a business to run and you already have enough to do without having to worry about IT infrastructure. But when you need IT services, you want the best managed IT service provider to take care of everything. A good MSP will take some of that burden off your shoulders by helping you:
Choose a partner, not a supplier
When choosing a managed IT service provider, you must decide whether it is an MSP or a VAR (value added reseller).
A VAR is a vendor that does not provide any core technology, but sells solutions built on other vendors’ products. They are basically used to provide value-added services such as software integration, customization and branding. On the other hand, an MSP is more than an ordinary supplier; it offers comprehensive device and application management, and it is well versed in managing everything from PCs to servers to networks without requiring additional training for its customers’ staff members.
The difference between these two options comes down to who supports your business: If it’s a single person doing all the work themselves with the help of a few remote engineers if needed, she needs a member of the internal team (your IT manager) to help her every step of the way.
Choose the company that is easy to do business with
When choosing an IT service provider, it’s important to remember that it’s not just about the technology you buy. You also have access to people who will help you use this technology. So, when selecting a managed IT services company, be sure to consider how they facilitate collaboration with their customers.
The best way for a managed IT service provider (MSP) to make doing business with them as easy as possible is to offer excellent customer support, but that’s not enough. For customers to feel truly valued and respected by their MSP, they must have access not only to effective support but also to self-service solutions where they can find answers themselves or ask their questions directly without going through an intermediary. This means creating intuitive FAQ pages on your website, where common issues are addressed in plain language, so customers don’t have trouble finding what they need when they have questions. on billing or new features offered by the MSP. Another thing MSPs can do is offer live chat functionality so users can connect instantly without having to wait for someone else to be online; it also lets users know if someone in the company is actively working at any given time – meaning there won’t be any surprises if/when someone calls them back!
Align your goals together
When evaluating managed IT service providers, it’s important to make sure your goals align with theirs. They must also be time-limited.
You want to reduce the number of crashes caused by a particular application. This is a specific goal that can be achieved over time if managed properly by a team of experienced experts.
You want to implement new applications on time and on budget, without compromising security or performance for your company’s customers or employees. This is a lofty goal with many moving parts, but it shows how goal alignment can lead to better results when everyone works together to achieve them in harmony!
Find a company that is proactive, not reactive
Proactive means the IT company can predict problems before they happen and work with you to prevent them. Reactive means that its job is only to fix problems after they have occurred.
Reacting is better than nothing, but being proactive is even better. It’s one thing for an IT company to fix your computer or server when it breaks down, it’s another thing for them to proactively monitor your network and anticipate what might cause problems in the future. so that we can fix it.
Reacting is better than nothing, but being proactive is even better. It’s one thing for an IT company to fix your computer or server when it breaks down, it’s another thing for them to proactively monitor your network and anticipate what might cause problems in the future. so that we can fix it.
Does this company understand your industry? Does she have experience working in your industry or with companies similar to yours?
Do they understand your company’s goals, culture, and size? Can they provide the appropriate level of service for you and your needs, given this information?
Does this company understand technology, including what is currently used in your organization and how it will change over time (as well as new technologies coming to market)?
Speak their language
The first step in finding an IT service provider is to find one that you feel comfortable with. The key to success is communication – the more you can communicate with your managed IT service provider, the better.
